Help / Support

How do I order at Dresdner Essenz?

Registering or shopping in our Online Shop is very simple. To order the article you desire, first register at DRESDNER ESSENZ via the „Register“ field and then find the article you want, or order directly by entering your invoice and delivery address. You can find the shop navigation with the corresponding categories at the top. There you can search for the product of your desire. If you have found the article you were looking for, enter the quantity of articles in the „Quantity“ field. Standard is always one item. By clicking on the „Add to shopping basket“ button, your article will be placed into your personal shopping basket. You can now decide the further course of events. Either you continue shopping or you proceed with ordering the chosen items by clicking on the „Checkout“ button.

My shopping basket
You now have the option of changing the number of your selection or removing articles in your personal shopping basket. If you want to remove an article, you simply enter a „0“ in the quantity field and click on the „Refresh shopping basket“ button. If you want to order a higher quantity of one item, simply replace the number in the „Quantity“ field and refresh the shopping basket. If you have a DRESDNER ESSENZ voucher, you can redeem it by entering the code in the „Voucher code“ field and then clicking on the „Redeem voucher“ button. When your shopping list is complete, click on the „Proceed to checkout“ button to enter your invoicing and delivery data.

My invoicing and delivery adress
All fields marked with an asterisk (*) are mandatory fields, which you must enter accurately. If your invoicing address is different from your delivery address, you can enter your delivery address separately. When you have entered all the required fields , please take the time to check that your information is correct. If everything is correct, you can continue with the ordering process by clicking on the „Select payment method“ button and navigate to the payment methods in the DRESDNER ESSENZ Online Shop.

Payment methods
The following methods of payment are available for you:

Bank transfer
Paypal
Credit card

After you‘ve decided how you are going to pay, you will be navigated to the overview of your total order. Here you can check your selection and details again, and if necessary, change them. When all the details are to your satisfaction, confirm your shopping order with the „Complete order“ button.

Well, I have completed my order and now what?

Depending on the payment method you‘ve selected, after you‘ve completed the ordering stage you‘ll proceed to the payment stage or receive further information on how you can effect payment. You will subsequently receive an order confirmation as well as an invoice. Your goods will be dispatched to you as soon as we have received your payment.

Contact & Help

You have troubles using the new website, open orders in the old shop system or general questions to the process of using our online-shop? Feel free to send us an email with your customer- or ordernumber to shop@dresdner-essenz.com.

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