Facts and transparancy

Our shop is working since August 2006, since then we have sent off thousands of parcels within Germany and abroad. In our few newsletters we inform only about new products, new features in the shop and current special offers.

Good products, good service

Shopping online is a matter of trust. That’s why we try hard to satisfy you with our products and our service. If something did not work well it would be nice of you to tell us. We are steadily working at the improvement of our shop. And if you’re content with us we would be proud to be recommended by you.

Availability

All items available in the shop are really available (normally). If ordered items are not available at short notice, we will immediately inform you. If you wish to order a larger quantity of an item than currently available or if you look for a certain article, please let us know. The available quantities in the shop will be checked and updated several times a week.

No obligation to buy

Even after finishing the order process, you are not bound to buy. Only after your payment has arrived your order will be processed. After 4 weeks whithout receiving your payment we will delete your order without further notice. Until that your ordered items are reserved for you. Changes to your order are no problem at all, just send us an e-mail.

Safe payments

The payment by money transfer is safe for both of us. Money transfer can be carried out by you in your accustomed way, online or at your bank desk. Alternatively, you may also send Euro banknotes in a registered and insured letter (U.K.). In our shop, we do not include external banking solutions and no bank data from you are transferred or stored.

Safe packaging

Your articles will be packed in a way to make sure they will reach you well. If it does happen that something is damaged, please let us know immediately!

Fast shipping

We ship daily Monday to Friday. We check for payments every day. The soon your payment has arrived, your order will be made ready for travel and will be shipped the next working day. If it does take longer as an exception, we will inform you immediately.

Safe shipping

Our parcels are shipped with DHL and their international logistics partners. With your shipping number you can easily check the delivery status of your parcel.

Return

Off course, you may return products. The 14 days return period only starts after you have received your products. All information about return of goods can be found in our terms and conditions and at your invoice that you receive within your parcel.

Real reviews

We are glad to read your real opinion. All product reviews are written by real customers and will not be changed as regards content.

Fast reaction

We try to answer your mails to
shop (at) dresdner-essenz (.) de fast and also in the evenings and during the weekend. Your improvement suggestions, hints and tips, also regarding malfunctions and wrong English ;) are most welcome!